Terms & Conditions
Last updated: December 15, 2024
1. Agreement to Terms
Welcome to EduMetrix! These Terms & Conditions ("Terms") constitute a legally binding agreement between you and EduMetrix Limited ("Company," "we," "our," or "us") regarding your use of our online tutoring platform and services.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. These Terms apply to all users, including students, parents, guardians, and educators.
Important Notice
These Terms contain important information about your legal rights, remedies, and obligations. Please read them carefully. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
2. Description of Services
2.1 Educational Services
EduMetrix provides personalized online tutoring services including:
- One-on-one live tutoring sessions via video conferencing
- Curriculum-based education for Year 2-10 students
- Subject-specific tutoring in Physics, Chemistry, Mathematics, Biology, and English
- Support for multiple curricula: National Curriculum (UK, Australia, New Zealand, Ireland), CBSE, ICSE, and IGCSE
- Educational progress tracking and reporting
- Flexible scheduling and session management
2.2 Platform Features
- Student and parent/guardian dashboards
- Session booking and cancellation system
- Educational resource library
- Communication tools between students, parents, and tutors
- Payment processing and billing management
- Performance analytics and progress reports
3. User Accounts and Registration
3.1 Account Creation
To access our services, you must create an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Keeping your account information current and accurate
3.2 Age Requirements
- Students under 13: Parental consent and supervision required
- Students 13-17: Parental consent recommended
- Parents/Guardians: Must be 18 years or older to create accounts
3.3 Account Termination
We reserve the right to suspend or terminate accounts for violations of these Terms, inappropriate behavior, or fraudulent activities.
4. Payment Terms
4.1 Service Fees
EduMetrix offers various tutoring packages and subscription options to meet different learning needs. Pricing information is available upon request and may vary by region, curriculum, and specific requirements. Please contact our team for detailed pricing information tailored to your needs.
4.2 Payment Processing
- Payments are processed securely through third-party providers (Stripe, PayPal)
- We accept major credit cards, debit cards, and online banking
- All fees are inclusive of applicable taxes unless stated otherwise
- Service fees may vary by region and are subject to change with notice
4.3 Billing and Subscriptions
- Subscription fees are billed in advance on a monthly basis
- Automatic renewal applies unless cancelled 48 hours before renewal
- Failed payments may result in service suspension
- Invoices and receipts are provided electronically
5. Cancellation and Refund Policy
Cancellation Policy
Session Cancellations:
- 24+ hours notice: Full refund or rescheduling
- 12-24 hours notice: 50% credit for future sessions
- Less than 12 hours: No refund (exceptional circumstances considered)
- No-show: Session fee applies
Subscription Cancellations:
- Cancel anytime through your account dashboard
- Cancellation effective at the end of current billing period
- Unused sessions carry over for 30 days after cancellation
5.1 Refund Conditions
- Satisfaction Guarantee: Full refund if not satisfied after first paid session
- Technical Issues: Refund for sessions affected by platform problems
- Tutor Unavailability: Rescheduling or refund if replacement not available
- Emergency Situations: Case-by-case evaluation for unexpected circumstances
6. User Conduct and Responsibilities
6.1 Acceptable Use
Users must:
- Treat all participants with respect and courtesy
- Attend sessions punctually and prepared
- Use appropriate language and behavior
- Respect intellectual property rights
- Maintain a suitable learning environment
- Follow tutor instructions and platform guidelines
6.2 Prohibited Activities
Users may not:
- Record sessions without explicit consent from all parties
- Share account credentials with unauthorized persons
- Use the platform for non-educational purposes
- Engage in harassment, discrimination, or inappropriate behavior
- Attempt to hack, disrupt, or compromise platform security
- Share copyrighted materials without permission
- Use the service to violate any applicable laws
7. Tutor Qualifications and Standards
7.1 Tutor Requirements
All EduMetrix tutors must:
- Hold relevant educational qualifications and certifications
- Pass comprehensive background checks
- Complete our training and certification program
- Maintain professional teaching standards
- Participate in ongoing professional development
7.2 Quality Assurance
- Regular performance monitoring and feedback
- Student and parent evaluation systems
- Continuous improvement programs
- Compliance with educational standards
8. Intellectual Property Rights
8.1 Platform Content
All content on the EduMetrix platform, including but not limited to:
- Educational materials and resources
- Software, technology, and algorithms
- Logos, trademarks, and branding
- Written content, graphics, and multimedia
Is the exclusive property of EduMetrix Limited and is protected by intellectual property laws.
8.2 User-Generated Content
By submitting content to our platform, you grant EduMetrix a non-exclusive license to use, modify, and display such content for educational purposes.
9. Privacy and Data Protection
Your privacy is important to us. Our data collection and processing practices are detailed in our Privacy Policy, which forms part of these Terms. Key points include:
- GDPR and COPPA compliance for data protection
- Secure handling of personal and educational data
- Limited data sharing with trusted educational partners
- Parent/guardian control over children's data
- Right to access, modify, or delete personal information
10. Technology Requirements and Support
10.1 System Requirements
To use our services effectively, you need:
- Stable internet connection (minimum 5 Mbps)
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Webcam and microphone for video sessions
- Computer, tablet, or smartphone with current OS
- Quiet, well-lit learning environment
10.2 Technical Support
- 24/7 technical support during session hours
- Platform troubleshooting and assistance
- Training and onboarding for new users
- Regular platform updates and improvements
11. Limitation of Liability
Liability Limitations
To the maximum extent permitted by law:
- EduMetrix's total liability shall not exceed the amount paid for services in the 12 months preceding the claim
- We are not liable for indirect, incidental, or consequential damages
- Educational outcomes are not guaranteed, though we strive for excellence
- Technical difficulties beyond our control are not our responsibility
- User-generated content and interactions are not our responsibility
12. Dispute Resolution
12.1 Informal Resolution
We encourage users to contact us directly to resolve any disputes informally before pursuing formal legal action.
12.2 Formal Procedures
- Mediation: Disputes may be resolved through professional mediation
- Arbitration: Binding arbitration in accordance with local laws
- Jurisdiction: Legal proceedings subject to UK jurisdiction
- Governing Law: These Terms are governed by English law
13. International Operations
EduMetrix operates across multiple countries with region-specific considerations:
13.1 Supported Countries
- Primary Markets: United Kingdom, Australia, New Zealand, Ireland
- Middle East Markets: UAE, Saudi Arabia, Oman, Kuwait, Qatar, Bahrain
13.2 Local Compliance
- Adherence to local educational standards and regulations
- Compliance with regional data protection laws
- Currency and payment method localization
- Time zone accommodations for scheduling
14. Service Modifications
EduMetrix reserves the right to:
- Modify or discontinue services with reasonable notice
- Update platform features and functionality
- Change service fees with 30 days' advance notice
- Implement new policies and procedures
- Suspend services for maintenance or security reasons
15. Emergency Procedures
Child Safety Protocol
EduMetrix takes child safety seriously:
- All sessions are supervised and can be monitored
- Immediate reporting procedures for safety concerns
- Zero tolerance for inappropriate behavior
- Mandatory reporting compliance where required by law
- Parent/guardian notification for any incidents
16. Force Majeure
EduMetrix is not liable for delays or failures due to circumstances beyond our reasonable control, including:
- Natural disasters and extreme weather
- Government actions and regulatory changes
- Internet outages and infrastructure failures
- Pandemics and public health emergencies
- War, terrorism, and civil unrest
17. Updates to Terms
We may update these Terms periodically. Changes will be communicated through:
- Email notifications to registered users
- Platform notifications and announcements
- Updated "Last modified" date on this page
- Prominent notices for significant changes
Continued use of our services after changes constitutes acceptance of updated Terms.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Contact Information
20. Acknowledgment
By using EduMetrix services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. You also acknowledge that you have read our Privacy Policy and Cookie Policy.
These Terms, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and EduMetrix regarding the use of our services.
Questions About These Terms?
If you have any questions about these Terms & Conditions, please don't hesitate to contact our legal team. We're here to ensure you have a clear understanding of your rights and obligations as a member of the EduMetrix community.
Back to Home