Privacy Policy

Last updated: December 15, 2024

1. Introduction

EduMetrix ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online tutoring platform and services.

By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name (parent/guardian and student)
  • Email address
  • Phone number
  • Student's grade/year level
  • Country of residence
  • Educational background and academic needs
  • Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you access our platform, we automatically collect certain information:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our platform
  • Referral sources
  • Session recordings for quality assurance (with consent)

2.3 Educational Data

During tutoring sessions, we may collect:

  • Academic progress and performance data
  • Assignment submissions and feedback
  • Session notes and educational assessments
  • Communication logs between students and tutors

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide personalized tutoring services and match students with appropriate teachers
  • Communication: To respond to inquiries, provide customer support, and send important updates
  • Payment Processing: To process payments and manage billing
  • Quality Improvement: To monitor and improve our services, develop new features
  • Safety and Security: To maintain platform security and protect against fraud
  • Legal Compliance: To comply with applicable laws and regulations
  • Marketing: To send promotional materials (with your consent and opt-out options)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Video conferencing and communication tools
  • Customer support platforms
  • Analytics and marketing services
  • Cloud storage and hosting services

4.2 Educational Partners

With your consent, we may share academic progress information with schools or educational institutions.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers with firewalls and intrusion detection
  • Regular security audits and vulnerability assessments
  • Access controls and employee training on data protection
  • Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our services

Typically, we retain:

  • Account information: For the duration of your account plus 7 years
  • Educational records: 5 years after service completion
  • Payment information: As required by financial regulations
  • Communication logs: 3 years from last interaction

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request copies of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Restriction: Request limitation of processing
  • Objection: Object to certain types of processing
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are designed for students aged 6-16. We take special care to protect children's privacy:

  • We require parental consent for students under 13
  • We limit data collection to what is necessary for educational purposes
  • We provide parents with access to their child's information
  • We do not use children's data for marketing purposes
  • We comply with COPPA (Children's Online Privacy Protection Act) requirements

9. International Data Transfers

As we operate across multiple countries (UK, Australia, New Zealand, UAE, Saudi Arabia, Oman, Kuwait, Qatar, Ireland, and Bahrain), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard Contractual Clauses
  • Binding Corporate Rules
  • Certification schemes

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Help us understand how you use our site
  • Functionality Cookies: Remember your preferences
  • Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Regional Compliance

13.1 GDPR (European Union)

For users in the EU, we comply with the General Data Protection Regulation (GDPR), including providing clear consent mechanisms and honoring all individual rights.

13.2 PIPEDA (Canada)

We comply with the Personal Information Protection and Electronic Documents Act for any Canadian users.

13.3 DPA 2018 (United Kingdom)

We adhere to the UK Data Protection Act 2018 and UK GDPR requirements.

14. Contact Information

Data Protection Officer

Email: [email protected]

Phone: +44 20 8129 4880

Address: EduMetrix Limited
Data Protection Department
London, United Kingdom

Response Time: We aim to respond to privacy-related inquiries within 30 days.

15. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with:

  • Information Commissioner's Office (ICO) - UK
  • Your local data protection authority
  • Our internal complaint resolution process
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